General Terms and Conditions of Sale

Prices are shown in euros (€), inclusive of all taxes (VAT).
Delivery charges are specified before order confirmation.
PRO CONNECT SAS reserves the right to change its prices at any time, but products will be billed based on the price in effect at the time the order is confirmed..

Any order validated on the website www.pro-connect.com This constitutes irrevocable acceptance by the customer.
The customer receives a confirmation email summarizing the products ordered, the total price, and the delivery address..

Payment is made by credit card (Visa, Mastercard) or bank transfer.
Payments are secure. PRO CONNECT SAS does not store any banking information..

Products are delivered within 24 to 48 hours in mainland France / 48 h to 96 h other EU countries (excluding weekends and public holidays).
For UK, delivery time need to be confirmed.
Deliveries to other European countries may take longer depending on the destination..

In case of a delivery delay, the customer is invited to contact our customer service department to obtain precise information on the delivery of the package.

Le client est tenu de vérifier l’état du colis et des produits à la réception.
En cas de dommage, il doit le signaler au transporteur et à PRO CONNECT SAS dans un délai de 48 heures.

In accordance with Article L221-18 of the Consumer Code, the customer has a period of 14 days from receipt of the product to exercise their right of withdrawal, without having to give any reason..

• If the return is due to a quality issue or an error by PRO CONNECT SAS, the return shipping costs are fully covered..
• If the return is due to a customer error (wrong product choice, change of mind, etc.), the return shipping costs are the customer's responsibility.

The refund will be issued within a maximum of 14 days after receipt of the returned product, provided that it is in good condition.

All products sold by PRO CONNECT SAS benefit from a legal guarantee of conformity (articles L217-4 et seq. of the Consumer Code) and a 24-month commercial guarantee.
This warranty covers manufacturing defects and does not apply to damage due to misuse, incorrect assembly, or modification of the product.

PRO CONNECT SAS cannot be held liable for indirect damages related to the use of the products sold.
Its liability is limited to the amount of the order..

The data collected during the ordering process is strictly confidential and necessary for order processing and delivery.
It is never shared with unauthorized third parties.
In accordance with the GDPR, the customer has the right to access, rectify, and delete their personal data..

All elements of the site www.pro-connect.com (Texts, images, logos, graphics) are the exclusive property of PRO CONNECT SAS.
Any reproduction, in whole or in part, is strictly prohibited.

These Terms and Conditions are governed by French law.
In the event of a dispute, an amicable solution will be sought first.
If no agreement can be reached, the competent court will be that of the registered office of PRO CONNECT SAS..